Privacy Policy — betpto

01 Introduction

This Privacy Policy (hereinafter "Policy") describes how betpto, operating under the domain betpto.cam (hereinafter "betpto", "the Platform", "we", "us" or "our"), collects, processes, stores, uses, discloses and protects personal information obtained from users (hereinafter "you", "User" or "Player") in connection with your use of our online sports betting, live casino, slots and related services.

By registering an account, accessing the Platform or using any betpto service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not register or continue to use the Platform.

02 Definitions

For the purposes of this Policy, the following definitions apply:

03 Personal Data We Collect

betpto collects the following categories of personal data in connection with your use of the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the minimum age requirement).
• Residential address, including city and postal code.
• Email address and, where provided, a mobile phone number.
• Username and hashed account password (passwords are never stored in plain text).

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents such as a CNIC, passport or driving licence.
• Proof of address documents such as a utility bill or bank statement.
• Source-of-funds documentation as required by AML compliance procedures.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in PKR and timestamps.
• Payment method identifiers (e.g., masked card numbers, e-wallet account references). Full payment credentials are processed by third-party payment providers — betpto does not store complete card numbers.
• Account balance history and wagering records.

3.4 Usage & Technical Data

• IP address, device type, browser version and operating system.
• Geolocation data derived from your IP address (not GPS-level location).
• Session duration, pages visited, features accessed and click-path data.
• Error logs and performance telemetry used to diagnose technical issues.

3.5 Communications Data

• Records of your communications with betpto's support team via Live Chat, Help Center tickets or email.
• Responsible gambling correspondence, including self-exclusion requests and limit-setting history.

04 How Data Is Collected

betpto collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support or update your profile settings.
• Automatically — through cookies, session tokens, server logs and analytics tools as you browse and use the Platform.
• From third-party verification providers — identity verification and fraud-prevention services may return data about you as part of the KYC/AML process.
• From payment processors — transaction confirmation data and fraud signals returned by payment technology providers during deposit and withdrawal processing.

05 Purposes & Legal Basis for Processing

betpto processes your personal data for the following purposes:

06 Sharing Your Personal Data

betpto does not sell, rent or trade your personal data to third parties. We may share personal data with the following categories of recipient strictly on a need-to-know basis and subject to appropriate data-processing agreements:

• Identity verification and KYC providers — third-party services that verify the authenticity of identity documents and perform age verification checks.
• Payment technology providers — companies that facilitate the processing of your deposit and withdrawal transactions. betpto does not pass your full payment credentials to these providers beyond what is technically necessary for transaction processing.
• Fraud prevention and AML screening services — services that screen transactions against watchlists and flag potentially suspicious activity.
• Analytics and platform infrastructure providers — technology vendors supporting the operation, hosting and performance monitoring of the Platform, operating under strict data-processing contracts.
• Regulatory and law enforcement authorities — betpto may be required to disclose personal data to regulators, law enforcement bodies or courts where legally compelled to do so.

07 Data Retention

betpto retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory and AML obligations. The following illustrative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

08 Data Security

betpto implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and betpto's servers.
• Encryption of sensitive data fields at rest, including identity document copies and payment account references.
• Role-based access controls ensuring that only personnel with a legitimate operational need can access personal data.
• Regular security assessments, penetration testing and vulnerability monitoring of Platform infrastructure.
• Secure password storage using one-way hashing algorithms — betpto does not store passwords in plain text.
• Incident response procedures to detect, contain and report data security incidents within required timeframes.

09 Cookies & Tracking Technologies

betpto uses cookies and similar technologies (including local storage and session tokens) to operate the Platform, maintain your login session, remember your preferences and collect analytics data to improve the service. The principal categories of cookies used are:

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. Disabling analytics cookies will not affect your ability to place bets or access your account. betpto does not currently use third-party advertising or remarketing cookies.

10 International Data Transfers

betpto's servers and some of its third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, betpto takes steps to ensure that appropriate safeguards are in place to protect your data, such as requiring third-party processors to adhere to data-protection standards consistent with this Policy.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. betpto does not represent that such transfers are regulated under Pakistani law and recommends that users review the current legal position independently.

11 Minors & Age Policy

betpto is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of eighteen (18), or below the higher minimum age required by the operator's license jurisdiction. Age verification is a mandatory step in the registration and KYC process.

If betpto discovers or has reason to believe that a minor has registered an account or provided personal data, the account will be closed immediately, any funds forfeited and the personal data deleted as soon as reasonably practicable. If you have reason to believe that a minor has accessed the Platform, please notify us immediately through the support channels described in Section 14.

12 Your Data Rights

betpto respects your rights over your personal data. The following rights are available to you. Please note that the applicability of specific rights may depend on the legal framework governing your location and the context in which we hold your data.

To exercise any of the above rights, contact betpto's support team via Live Chat, the Help Center within your account, or by email at [email protected]. betpto will respond to verified requests within a reasonable timeframe. We may ask you to verify your identity before actioning a data request to prevent unauthorised access to your information.

13 Changes to This Privacy Policy

betpto reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. When material changes are made, betpto will notify registered users via in-platform notification or email prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this Policy periodically. Your continued use of the Platform following notification of changes constitutes your acknowledgment of the updated Policy.

14 Contact & Complaints

If you have any questions, concerns or complaints about this Privacy Policy or how betpto handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within your betpto account dashboard — fastest response channel.
• Help Center: Submit a support ticket with the subject "Privacy / Data Request" for routing to the appropriate team.
• Email: [email protected] — plain text only, not a clickable link; please copy and paste into your email client.

betpto aims to acknowledge all privacy-related queries within five (5) business days. Where a complaint cannot be resolved directly, betpto will communicate the available escalation options to you in writing.